- What is the Virtual Managed Server? [answer]
- How do I Manage my Virtual Server? [answer]
- Do I need any special software to run the VMS Manager? [answer]
- How many websites can I have in my VMS package? [answer]
- How many email boxes can I have per domain per Virtual Managed Server? [answer]
- How do I add new domains? [answer]
- How do I change my working domain? [answer]
- How do I change passwords? [answer]
- How do I forward domains? [answer]
- What statistics can I view? [answer]
- How do I configure each domain's WebsiteOS application feature set? [answer]
- How do I change the domain's type or status? [answer]
- What will happen if I change a domain's account status to "Delete"? [answer]
- What will happen if I change a domain's account status to "Export"? [answer]
- What information will the "Customer Info" tab display? [answer]
- How do I login to my VMS Hosting Control Panel? [answer]
- How do I switch between domains in my VMS Account? [answer]
- How do I change the password of a VMS domain? [answer]
- How do I change the root password of my VMS Account? [answer]
- How do I add and/or delete email accounts for a VMS domain? [answer]
- How do I add and/or remove applications for a VMS domain? [answer]
- How do I import a domain to my VMS Account? [answer]
- How do I set forwarding for a VMS domain? [answer]
- How do I view the statistics for my VMS Account? [answer]
- How do I view/change a customer's information? [answer]
- How do I upload HTML files for branding? [answer]
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| What is the Virtual Managed Server? |
|
The Virtual Managed Server is a program specifically targeted towards web developers or small businesses that require a small amount of individually tailored domains. |
| How do I Manage my Virtual Server? |
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To manage your Virtual Managed Server we provide you with a program called the VMS Manager. The VMS Manager is located in your WebsiteOS interface. |
| Do I need any special software to run the VMS Manager? |
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No special software is needed to run the VMS manager. This program is provided to you directly in the WebsiteOS interface. |
| How many websites can I have in my VMS package? |
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The number of websites you can have is defined by the VMS package you purchase. For example, if you purchased a VMS 20 package, you can manage up to 20 websites. All 20 websites do not have to be active at the same time as you can define the sites you wish to be active through the VMS manager. |
| How many email boxes can I have per domain per Virtual Managed Server? |
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Each domain automatically includes a minimum of 2 email accounts. Every Virtual Managed Server package comes with an additional 150 "floater" email accounts. The floater accounts can be distributed among the domains as required. Should you wish to purchase additional "floater" email accounts, please call us directly. |
| How do I add new domains? |
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How do I add new domains? To add a new parked or hosted domain:
Click the "Import" tab so the import domain page is displayed
Enter the domain you want to add in the "Domain to import to VMS" textbox
Enter the domain's password in the "Password of domain" textbox
Click the "Add Domain" button to complete the operation
The result of operation will be displayed on the page. |
| How do I change my working domain? |
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The VMS Manager allows you to switch between your domains without logging out of WebsiteOS. The only time you need to switch to a new domain is when you want to make changes to the new domain's WebsiteOS application feature set. To switch to a different domain:
Click the "Domain" tab
Choose the domain you want to switch to from the drop-down list
Click the "Switch to" button to complete the operation |
| How do I change passwords? |
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Changing a domain password:
Select the domain you want to change password for from the list
The current password will appear in the "Domain Password" textbox
Enter the new password in the "Domain Password" textbox
Click the "Update Password" button to complete the operation
Changing root password:
To change the root password, enter the old password in the "Current Root Password" textbox
Enter the new password in the "New Root Password" and "Confirm Root Password" textboxes. Confirming the new password ensures that the text is entered correctly
Click the "Update Root Password" to complete the operation
The result of operation will be displayed and you will be prompted to log in with the new root password |
| How do I forward domains? |
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To forward a domain Select the "Forwarding" tab, and enter in the URL you wish the current domain to forward to. To disable the forwarding of your domain, leave the field blank. |
| What statistics can I view? |
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Under the Statistics tab you can view the:
Number of domains you have added
Total disk space per domain
Total bandwidth usage per domain
Number of mail boxes distributed among all of your domains |
| How do I configure each domain's WebsiteOS application feature set? |
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Configuring the WebsiteOS applications on a per domain basis provides you with control over what WebsiteOS functionality is included in each customer's specific domain. You can provide a larger feature set for some of your customers at a greater price and vice versa.
In order to change the WebsiteOS application set for a domain:
Switch to the domain you wish to modify
Click the "Apps" tab
Select and set the WebsiteOS functions for the domain as desired
Click the "Save Changes" button to complete the operation |
| How do I change the domain's type or status? |
|
Changing the domain type:
Click the "Domains" tab
Select the domain you want to change the type for from the "Domain" drop down menu
Select hosted or parked from the "Type" drop down menu
Click the "Set Type" button to complete the operation
Changing the domain status:
Click the "Domain" tab
Select the domain you want to change the status for from "Domain" the drop down menu
Select enabled, disabled, suspended, or delete from the "Status" drop down menu
Click the "Set Status" button to complete the operation |
| What will happen if I change a domain's account status to "Delete"? |
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If you change one of your domains to a "Delete" status and click "OK" or "Switch To", the account and its files will be deleted from the VMS. |
| What will happen if I change a domain's account status to "Export"? |
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If you change one of your domains to an "Export" status and click "OK" or "Switch To", the account's package type and user information will be exported outside of the VMS to our control panel. If you accidentally export a domain and wish to recover it, please contact us for assistance. |
| What information will the "Customer Info" tab display? |
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The "Customer Info" tab will display the selected domain's current contact and billing information including:
Contact's name
Company name
Address, city, state/province, zip/postal code, country
Email address
Telephone and fax numbers
Domain name and password |
| How do I login to my VMS Hosting Control Panel? |
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Login to your WebHelps account at http://loginhelps.com. Click the Login to WebHosting Control Panel link. Then click the Login button. |
| How do I switch between domains in my VMS Account? |
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In your VMS Control Panel, click VMS Manager. The “Domain” field lists all existing domains. Select the domain you want to work with. Click the Switch To button. |
| How do I change the password for a domain? |
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- Login to your VMS Control Panel
- Click VMS Manager
- Select the Passwords tab
- Select the domain you need to modify
- Enter the new password in the Domain Password field
- Click the Update Password button
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| How do I change the root password of my VMS Account? |
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- Login to your VMS Control Panel
- Click VMS Manager
- Select the Passwords tab
- Enter in the current root password in the Current Root Password field
- Enter in the new root password in the New Root Password field
- Enter the new root password again in the Confirm Root Password field
- Click the Update Root Password button.
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| How do I add and/or delete email accounts for a VMS domain? |
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All domains managed by the VM Server automatically have a minimum of five (5) email accounts. There are additional floater email accounts that can be distributed among the domains.
- Login to your VMS Control Panel
- Click VMS Manager
- Select the Mailboxes tab
- Select the domain for which you need to add/delete email accounts
- To add or delete accounts, enter the new number of floater email accounts for the specified domain next to the “+” sign
- Click the Set button.
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| How do I add and/or remove applications for a VMS domain? |
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- Login to your VMS Control Panel
- Click VMS Manager
- Select the domain under the Domains tab for which you need to add or remove applications
- Click the Switch To button
- Click the Apps tab. The current listing of available applications for the specified domain will appear
- Modify the list of applications available to the specified domain by selecting the corresponding checkboxes
- Click the Save Changes button.
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| How do I import a domain to my VMS Account? |
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- Login to your VMS Control Panel
- Click VMS Manager
- Select the Import tab
- Enter the domain you need to add in the Domain to import to VMS field
- Enter the domain’s password in the Password of Domain field
- Click the Import Domain button
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| How do I set forwarding for a VMS domain? |
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- Login to your VMS Control Panel
- Click VMS Manager
- Select the domain you need to set forwarding for under the Domains tab
- Click the Switch To button
- Select the Forwarding tab
- Take note that forwarding is disabled if the Forward to field is blank.
- Enter the URL of the domain you need to forward to in the Forward to field
- Click the Apply button
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| How do I view the statistics for my VMS Account? |
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- Login to your VMS Control Panel
- Click VMS Manager
- Select the Statistics tab
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| How do I view/change a customer's information? |
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- Login to your VMS Control Panel
- Click VMS Manager
- Select the Customer Info tab
- To change the customer’s information, make the necessary changes and click OK
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| How do I upload HTML files for branding? |
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- Login to your VMS Control Panel
- Click VMS Manager
- Select the Branding tab
- Click the Browse button and select the HTML file you want to upload, or type in the complete path to the file
- Click Upload. You should receive an “Upload was successful” message.
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