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- Where do I find the web address (URL/link) to my community's homepage? [answer]
- How do I change the name of the community? [answer]
- How do I set or change the Access setting for the community? [answer]
- How do I set or change the Type setting for the community? [answer]
- What will a community member's free email address be? [answer]
- What will a community member's free web site address be? [answer]
- Where do I add or change my personal profile information and web site link that displays in the Community's Member Directory [answer]
- How do I create the community's homepage? [answer]
- How do I customize the community's web pages (other than homepage)? [answer]
- Where do I enter the <HEAD> Tags for the community's web pages? [answer]
- Where do I add the <BODY> Tags and default font styles for the community's web pages? [answer]
- Where do I find the settings for the restricted community's Join/Login page? [answer]
- What is One Click Customization and how do I use it? [answer]
- How can I get community development assistance, including HTML customization help? [answer]
- How do I manage community Article submissions and submit my own articles for display? [answer]
- How do I add Top Picks to be displayed on the community's homepage? [answer]
- How do I add News Feeds to the community's homepage? [answer]
- Where do I find the URLs for the links to the various community features and tools I want to use with the community? and How do I add them to the community's web pages and/or the web site? [answer]
- How do I manually add a new community member? [answer]
- How do I designate a member as a Co-Manager? [answer]
- How do I select which features/tools members are automatically registered to use when they join the community? [answer]
- How do I bulk import a membership list? [answer]
- Where do I view/access member information? [answer]
- How do I email an individual member? [answer]
- Where do I view and respond to messages sent to the community manager via the Contact Manager form? [answer]
- Where do I select how much member profile information will we displayed in the Member Directory? [answer]
- Where do I create different membership levels, assign access to each level, and assign members to levels? [answer]
- For gated memberships, where do I specify the requirements for community membership that display on the New Member Signup Form? [answer]
- How do I remove a member? [answer]
- For gated memberships, where do I view pending Membership Applications? [answer]
- Where do I add/edit a Welcome Email to be sent automatically to new members? [answer]
- Can I use my domain with the dynamic community web pages and web tools? [answer]
- How do I log out of the Account Manager? [answer]
- How do I contact support if the community site is down and it is after-hours? [answer]
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| Where do I find the web address (URL/link) to my community's homepage? |
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Login to your Account Manager at http://loginhelps.com. Click the teal [Community Tools] navigation button. Then click the [Info] button. The web address (URL/link) to your community's homepage (if your community has Private access) or login page (if your community has Restricted access) will be the first item displayed. |
| How do I change the name of the community? |
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Login to your Account Manager at http://loginhelps.com. Click the teal [Community Tools] navigation button. Then click the [Setup I] button. Click the Community Name link and follow the online instructions. [A reasonable service fee may apply.] |
| How do I set or change the Access setting for the community? |
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Login to your Account Manager at http://loginhelps.com. Click the teal [Community Tools] navigation button. Then click the [Setup I] button. Click the Community Access link. On the following page, select the new Access setting and click Change Access. |
| How do I set or change the Type setting for the community? |
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Login to your Account Manager at http://loginhelps.com. Click the teal [Community Tools] navigation button. Then click the [Setup I] button. Click the Community Type link. On the following page, select the new Type setting and click Change Type. |
| What will a community member's free email address be? |
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The address will look like: username@webhelps.com. To use your domain instead, signup for the Community Member Email/Chatterbox Hosting Extra or the Domain Super Pack for Online Communities. |
| What will a community member's free web site address be? |
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The address will look like: http://hostinghelps.com/username. To use your domain instead, signup for the Community Member WebSite Hosting Extra or the Domain Super Pack for Online Communities. |
| Where do I add or change my personal profile information and web site link that displays in the Community's Member Directory |
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Login to your Account Manager at http://loginhelps.com. Click the teal [Community Tools] navigation button. Then click the [Setup II] button. Click the Member Directory Information link and fill in the form on the following page. |
| How do I create the community's homepage? |
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Login to your Account Manager at http://loginhelps.com. Click the teal [Community Tools] navigation button. Then click the [Customize] button. Click the Online Community Customization Manager link. On the following page, click the Community Homepage link. Here you will find the textbox into which to enter your HTML code for the community's homepage. (Displayed above the textbox are Element Codes you use to display certain elements on your community's homepage. Insert the Element Code(s) for the Element(s) you want to use on your homepage into the appropriate place in your page's HTML code. If you require assistance, please contact your support team.) |
| How do I customize the community's web pages (other than homepage)? |
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Login to your Account Manager at http://loginhelps.com. Click the teal [Community Tools] navigation button. Then click the [Customize] button. Click the Online Community Customization Manager link. On the following page, click the Sub-Page/Control Panel Template link. Here you will find the textbox into which you enter your HTML customization code.
You will have the option to have your code applied to all of your community's web tools (i.e. chat room, forum, calendar, blog, etc.) Prior to using this feature, you must create and name every web tool you want to use with your community. To do this, click the teal Add-On Web Tools navigation button and go into each tools' Manager (e.g. Chat Room Manager, Forum Manager, Blog Manager, etc.). |
| Where do I enter the <HEAD> Tags for the community's web pages? |
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Login to your Account Manager at http://loginhelps.com. Click the teal [Community Tools] navigation button. Then click the [Customize] button. Click the Online Community Customization Manager link. On the following page, click the <HEAD> Tags link. Here you will find the textbox into which you enter the <HEAD> Tags. You can use the same stylesheet (CSS) you use on your web site. Simply reference it in the <HEAD> Tags of your HTML code by its full URL (e.g. http://hostinghelps.com/username/stylesheet.css).
You will have the option to have your <HEAD> Tags applied to all of your community's web tools (i.e. chat room, forum, calendar, blog, etc.) Prior to using this feature, you must create and name every web tool you want to use with your community. To do this, click the teal Add-On Web Tools navigation button and go into each tools' Manager (e.g. Chat Room Manager, Forum Manager, Blog Manager, etc.). |
| Where do I add the <BODY> Tags and default font styles for the community's web pages? and Where do I find the settings for the restricted community's Join/Login page? |
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Login to your Account Manager at http://loginhelps.com. Click the teal [Community Tools] navigation button. Then click the [Customize] button. Click the Online Community Customization Manager link. Click the General Page Settings link. Here you can:
Enter a page background color
Enter a page background image
Enter link colors
Enter <BODY> Tags
Enter default font face, size and color
Enter page title and subtitle font colors
Select to display a login form on a restricted community's Join/Login page
Select to display a link for new members to be able to join on a restricted community's Join/Login page
Select to disable links on a restricted community's Join/Login page
(This prevents people who have not yet joined your community from accessing its features.)
Option to have the above settings applied to all of your community's web tools. (Prior to using this feature, you must create and name every web tool you want to use with your community. To do this, click the teal Add-On Web Tools navigation button and go into each tools' Manager (e.g. Chat Room Manager, Forum Manager, Blog Manager, etc.)). |
| What is One Click Customization and how do I use it? |
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You can select a template from a list and the template is automatically applied to all community web pages, including the community homepage and all pre-created web tools.
To use One Click Customization, login to your Account Manager at http://loginhelps.com. Click the teal [Community Tools] navigation button. Then click the [Customize] button. Click the Online Community Customization Manager link. Click the One-Click Customization link. Here you can preview all templates. Click [Use] to apply a template to your community. |
| How can I get community development assistance, including HTML customization help? |
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Submit a Support Ticket outlining your ideas/plans for your community and your Team will help you put together a development plan, including such things as what web tools to use, what links to use and where to put them, what member levels you need and how to set them up, and information on any Extras you will need.
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| How do I manage community Article submissions and submit my own articles for display? |
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Login to your Account Manager at http://loginhelps.com. Click the teal [Community Tools] navigation button. Then click the [Customize] button. Click the Community Homepage link and follow the online instructions to add your articles. |
| How do I add Top Picks to be displayed on the community's homepage? |
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Login to your Account Manager at http://loginhelps.com. Click the teal [Community Tools] navigation button. Then click the [Customize] button. Click the Community Homepage link. Follow the online instructions to add your Top Picks. |
| How do I add News Feeds to the community's homepage? |
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Login to your Account Manager at http://loginhelps.com. Click the teal [Community Tools] navigation button. Then click the [Customize] button. Click the News Feeds link and follow the online instructions. |
| Where do I find the URLs for the links to the various community features and tools I want to use with the community? and How do I add them to the community's web pages and/or the web site? |
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Login to your Account Manager at http://loginhelps.com. Click the teal [Community Tools] navigation button. Then click the [Customize] button. Click the Online Community Customization Manager link. Click the Page Names/Links link. There are two sets of links on this page:
Any Web Page, Anywhere: These links can be used on non-dynamic web site pages and in emails.
Community/Control Panel: These links are only to be used on your dynamic community pages. |
| How do I manually add a new community member? |
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Login to your Account Manager at http://loginhelps.com. Click the teal [Community Tools] navigation button. Then click the [Members I] button. Click the Add a Member link and follow the online instructions. |
| How do I designate a member as a Co-Manager? |
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Login to your Account Manager at http://loginhelps.com. Click the teal [Community Tools] navigation button. Then click the [Members I] button. Click the Add/Remove Co-Managers link and follow the online instructions. |
| How do I select which features/tools members are automatically registered to use when they join the community? |
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Login to your Account Manager at http://loginhelps.com. Click the teal [Community Tools] navigation button. Then click the [Setup II] button. Click the Auto Registration link and follow the online instructions. |
| How do I bulk import a membership list? |
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Login to your Account Manager at http://loginhelps.com. Click the teal [Community Tools] navigation button. Then click the [Members I] button. Click the Bulk Import Members link and follow the online instructions. |
| Where do I view/access member information? and How do I email an individual member? |
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Login to your Account Manager at http://loginhelps.com. Click the teal [Community Tools] navigation button. Then click the [Members II] button. Click the Manager's Member Directory link. To email an individual member, click on that members UserName. |
| Where do I view and respond to messages sent to the community manager via the Contact Manager form? |
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Login to your Account Manager at http://loginhelps.com. Click the teal [Community Tools] navigation button. Then click the [Members II] button. Click the Member Correspondence link. |
| Where do I select how much member profile information will we displayed in the Member Directory? |
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Login to your Account Manager at http://loginhelps.com. Click the teal [Community Tools] navigation button. Then click the [Members II] button. Click the Manager's Member Directory. |
| Where do I create different membership levels, assign access to each level, and assign members to levels? |
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Login to your Account Manager at http://loginhelps.com. Click the teal [Community Tools] navigation button. Then click the [Setup II] button. Click the Membership Levels link and follow the online instructions. |
| For gated memberships, where do I specify the requirements for community membership that display on the New Member Signup Form? |
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Login to your Account Manager at http://loginhelps.com. Click the teal [Community Tools] navigation button. Then click the [Setup I] button. Click the Gated Membership Requirements link and follow the online instructions. |
| How do I remove a member? |
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Login to your Account Manager at http://loginhelps.com. Click the teal [Community Tools] navigation button. Then click the [Members I] button. Click the Remove a Member link and follow the online instructions. |
| For gated memberships, where do I view pending Membership Applications? |
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Login to your Account Manager at http://loginhelps.com. Click the teal [Community Tools] navigation button. Then click the [Members I] button. Click the Review Membership Applications link and follow the online instructions for accepting or declining the applicant. |
| Where do I add/edit a Welcome Email to be sent automatically to new members? |
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Login to your Account Manager at http://loginhelps.com. Click the teal [Community Tools] navigation button. Then click the [Members II] button. Click the Welcome Message link. |
| Can I use my domain with the dynamic community web pages and web tools? |
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Yes. To do so, you will need to signup for the Domain Super Pack Extra |
| How do I log out of the Account Manager? |
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Simply close your browser, by doing this you are automatically logged out of your account. Also, the way our site is designed, if there is inactivity for 20 minutes or more, the session will be lost and you will need to re-login to your account. |
| How do I contact support if the community site is down and it is after-hours? |
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Login to your Account Manager at http://loginhelps.com. Click the HELP/SUPPORT link in the top navigation bar. Then click on Submit Support Ticket and fill out the information on the following pages. The technician on call will be paged. Please be as detailed as possible. Click the HELP/SUPPORT link to check for posts to your ticket or to add to it. It will be listed under Recent Support Tickets. |
ONLINE COMMUNITY - Frequently Asked Questions
