 This Extra is only available with the Online Community Package. If possible, order this Extra *before* your first member joins. |
| For a small subscription fee, your community members' free email accounts can use your domain (rather than the default of username@webhelps.com)! |
| Setup Instructions |
| Your domain is NOT in use |
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Your domain IS being used |
Use the online management forms provided by your domain host, or contact their support department.
Change the Host Names (also called DNS or Name Servers) for your domain to:
Host Name: ns.rackspace.com
IP Address: 207.235.16.2 (primary)
Host Name: ns2.rackspace.com
IP Address: 207.71.44.121 (secondary)
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Use the online management forms provided by your domain host, or contact their support department.
Create a subdomain, such as webmail.yourdomain.com. Point the subdomain to IP 64.49.220.152. |
| We must manually setup your domain/subdomain on our servers, after which your domain's new DNS information must propagate across the Internet, so please plan on waiting 24 to 48 hours before your domain/subdomain can be used in your members' email addresses. |
| More Community Member Email Extras |
Domain Aliases:
If your domain is commonly mispelled, you may want to register the mispelled version and use it with your community members' email as well. Or, maybe you have both the .net and .com versions of a domain, and you want community members to be able to use either in their email addresses. In these instances, you will want us to setup the second domain as an Alias of the first. You may have several aliases, which can be either domains or subdomains. [Price] |
IP/Anti-Spam:
With this Extra, your members' email will be setup to send/receive mail on its own dedicated IP address. Without this Extra, your domain will be setup virtually on the mail server's general IP, which is shared by many other customers. Should the general IP get blacklisted due to spamming activity by other customers, your members' email would not be affected. Having your own IP will also allow you to participate in AOL's Whitelist. |
| Incoming mail to your members' email accounts will not be processed by the general mail server's anti-spam software. Your community's email will have its own anti-spam settings, over which you will have administrative control. This can be very important if you anticipate sending newsletters, hosting email discussion lists, or having members use their email to communicate on topics often associated with spam (investing, medications, adult issues, medical problems, etc.). Otherwise, you will likely have problems with mail being bounced as spam. [Price] |