WebHelps Billing Policy

WEBHELPS BILLING POLICY

We will not knowingly accept fraudulent credit card payments. If we have any reason to believe you are attempting to use, or have used, someone else's credit card (without their permission), we reserve the right to take any or all these actions:

Notify you of our concern and request clarification of the matter;
Close your account, with or without prior notice, in our sole discretion;
Permanently ban you from creating an account, joining a community and/or visiting pages hosted by WebHelps;
Notify the authorities

New Customers:

If your credit card Subscription Fee is DECLINED for any reason, your account will be closed, without notice. We will inform you of our action, by email to the address you used at signup. You may immediately resubscribe to our services using a different means of payment.

Existing Customers:

Your Subscription Fee will automatically renew on the monthly, quarterly, or annual anniversary date of your initial subscription, whether or not you have used the service subscribed to. We do NOT monitor accounts for activity, nor is your actual use of a service in any way related to your obligation to pay the subscription fee. If we reasonably provide¹ the services to which you have subscribed, you are obligated to pay the subscription fees for as long as your account remains open or the service subscribed to remains included in your account.

If your credit card or PayPal account Subscription Fee is DECLINED for any reason, you will be immediately notified of such by email at the address you have provided in your General Account Information. You are required by the Terms of Use to keep this Information accurate and up-to-date at all times.

You will be sent three additional email notifications on the 7th, 15th, and 30th day following your payment due date. Prior to the 31st calendar day following your payment due date, you must:

login to your Account Manager and update the Billing Information for your account;
submit a Support Ticket (a) asking to have the delinquent payment reprocessed, and (b) authorizing payment of the $2.50 Rebilling Fee²; and
pay the delinquent Subscription Fee and the Rebilling Fee

or the service for which payment is due will be canceled and removed from your account without further notice.

Extras may only be purchased by existing customers. If your credit card or PayPal account Extra Fee is DECLINED for any reason, the Extra will not be added to, or will be immediately removed from, your account and you will be notified of such by email (at all addresses of record). You may repurchase the Extra using a different means of payment. In the case of the Voice Chat Extra, you will have to choose a different room name when you repurchase.

See also our Refund Policy for information on receiving a refund, and our Subscription Agreement for information regarding the payment of subscription fees.

¹Some downtime for maintenance and upgrades is to be expected and is considered reasonable.
²Declined charges must be manually reprocessed by our Billing Department. The Rebilling Fee helps defray costs associated with reprocessing declined charges.